Fill in your full name, email address, and create a password.
You'll see a confirmation message. Your account is now pending.
Shauna reviews all new registrations and approves them manually. This usually happens within 24 hours. You'll be able to log in fully once approved.
Just enter your email and password on the Login tab and click Sign In. Your session stays saved so you won't need to log in every time.
Type the email address you registered with into the email field.
This link appears below the Sign In button.
You'll receive a password reset email within a few minutes. Check your spam folder if you don't see it. Click the link in the email to set a new password.
Click Sign Out in the top-right corner. You'll be returned to the login screen.
Sessions are your credits — each class you attend uses one. Your balance is always visible in the top-right corner of the portal:
Contact Coach Shauna directly to purchase a new session pack. Once she receives your payment, she'll add the sessions to your account and you'll see your balance update immediately.
You cannot book a class when your session balance is 0. If you try to book and can't, check your balance first — it almost always means you need to purchase more sessions.
All PhitFreaks members must sign the liability waiver before participating in any class. If you haven't signed it yet, you'll see this warning banner at the top of your portal:
This takes you to the waiver form.
Fill in your information and submit.
The banner will disappear once your waiver is on file. This only needs to be done once.
The Class Schedule tab is your home base. Use the week navigation arrows to browse upcoming classes.
Each class shows:
Use the Previous Week / Next Week arrows to navigate.
Book Class — you'll see a confirmation toast at the bottom of the screen.
You'll receive a booking confirmation email automatically. Coach Shauna also gets notified.
Your booking now appears in the My Classes tab.
If you're already booked into a class, the button changes to ✓ Booked. You won't be charged twice — clicking it again will give you the option to cancel instead.
When all spots are taken, the button shows Class Full and a + Join Waitlist button appears. If you join the waitlist and a spot opens up, you'll receive an automatic email notification. You can leave the waitlist at any time by clicking ⏳ On Waitlist.
The My Classes tab shows all your upcoming booked classes in one place — so you always know what's on your schedule.
Each card shows the date, day of the week, time, class duration, and class name. If you need to cancel, the ✕ Cancel button is right there (see Section 6 for the cancellation policy).
Your session balance is NOT deducted when you book — it's deducted after you attend the class and Coach Shauna confirms your attendance. So booking a class doesn't immediately reduce your count.
You must cancel at least 24 hours before the class starts. If you try to cancel within 24 hours, the portal will block it and ask you to contact Coach Shauna directly. Out-of-policy cancellations may result in a session being deducted.
A confirmation prompt appears. Click OK to confirm.
If anyone is on the waitlist, they'll automatically be emailed that a spot opened up.
If you need to cancel within 24 hours due to an emergency, contact Coach Shauna directly by text or email.
Changed your mind about a class time? No problem — you can move your booking to any other available class without losing a session. It's a straight swap with no penalty.
You must move at least 24 hours before the class starts. If you try within 24 hours, the portal will block the move and ask you to contact Coach Shauna directly.
Find the upcoming class you want to switch out of.
A move dialog appears listing all other available classes that still have open spots.
Only classes with available spots are shown — full classes won't appear.
Your original spot is released and you're added to the new class instantly.
You'll receive a confirmation email with the details of both classes. Coach Shauna also gets a notification so she's always in the loop.
Moving a class never deducts a session. Sessions are only counted when Coach Shauna confirms your attendance — the move just shifts which class you're attending.
If the class you want to move to is full, it won't appear in the dropdown. In that case, contact Coach Shauna to see if she can accommodate you.
Once a class ends, it appears in the My Classes tab under a "Rate Past Classes" section — same day, as soon as the class finish time passes. Classes from the last 30 days that you attended are listed here.
Scroll down below your upcoming classes to the "Rate Past Classes" section.
Stars light up as you hover.
Your rating is saved instantly.
Made a mistake or want to update your rating? No problem — your stars stay interactive after you've rated. Just go back to the "Rate Past Classes" section, hover over the stars for that class, and click the new rating. It updates instantly with no confirmation needed. You'll see "Rated X/5 · tap to change" as a reminder that it's always editable.
Within 24 hours of a class ending, Coach Shauna's system will send you a friendly email reminding you to rate the class. Just a gentle nudge — no pressure! You can rate directly in the portal anytime.
Your ratings help Coach Shauna understand what's working and what to adjust. It takes 2 seconds and makes a real difference to your training experience.
The My Progress tab is your personal fitness record. Everything Coach Shauna tracks about your journey lives here.
At the top of My Progress you'll see the goal Coach Shauna has set for you — your north star for the current training period. If you want to update your goal, let Shauna know and she'll update it from her side.
PhitFreaks tracks your progress at four key milestones:
Each checkpoint shows your measurements at that date. Once you have two or more checkpoints, you'll see comparison charts showing how you've improved.
After each session, Coach Shauna logs notes about what you worked on, her observations, and focus areas for next time. You can read every note here — it's a complete training diary of your time with PhitFreaks.
Notes include: exercises performed, weights and reps, coaching observations, and your effort level (RPE 1–10).
Body measurements logged by Coach Shauna appear here in chronological order — waist, hips, chest, arms, thighs. Watching these numbers change over time is often more meaningful than the scale.
You can upload front and rear progress photos directly from the portal. These are private — only you and Coach Shauna can see them.
Select your photo(s) from your phone or computer.
Your photos are saved securely and appear in the gallery below with the upload date.
Take photos in the same location, lighting, and clothing each time for the most accurate comparison. Most people do these monthly or at each assessment checkpoint.
At the bottom of My Progress you'll find a full record of every session pack you've purchased — the number of sessions, the package type, the date, and the amount paid. It's your receipt log in one place.
If you believe a purchase is missing or the balance looks wrong, take a screenshot of this section and contact Coach Shauna — she can verify and correct your balance from her side.
Two types of banners may appear at the top of your portal:
This is Shauna's way of sending important updates to all clients at once — class location changes, schedule updates, closures, motivational messages, and shoutouts. It disappears automatically after the set time.
This appears automatically when you have a class booked for the next day. It's a friendly reminder so you don't forget. Click ✕ to dismiss it.
Your account is waiting for Coach Shauna to approve it. This usually happens within 24 hours. If it's been longer, send Shauna a quick text to let her know.
Check your session balance in the top-right corner. If it shows 0, you need to purchase more sessions. Contact Coach Shauna to buy a pack and she'll add them to your account.
The portal will block late cancellations. Text or email Coach Shauna directly to let her know. She'll handle it from her side.
Sessions are deducted after Coach Shauna confirms attendance — not when you book. If you attended and your balance hasn't changed after a day or two, reach out to Shauna.
If someone cancels and a spot opens, you'll receive an automatic email notification. The spot is not held for you — you'll need to go back into the portal and book it.
The section appears same-day, once the class end time has passed. Make sure the class is fully over (not just started). Also, only classes from the last 30 days appear here, and the class must have been confirmed as attended by Coach Shauna — if she hasn't run attendance yet, it won't show up.
Try refreshing the page. If the error persists, let Coach Shauna know — there may be a technical issue she needs to address.
Assessment data is entered by Coach Shauna after your in-person assessment. If you've completed an assessment and don't see it, let her know and she'll add it.
Use the "Forgot your password?" link on the login screen to set a new password. To change your email address, contact Coach Shauna.
Yes. Your assessments, measurements, session notes, and progress photos are only visible to you and Coach Shauna. No other clients can see your data.
If something isn't working or you have a question not answered here, contact Coach Shauna directly. She's the best resource for anything related to your training, sessions, or account.