Fill in your full name, email address, and create a password.
You'll see a confirmation message. Your account is now pending.
Shauna reviews all new registrations and approves them manually. This usually happens within 24 hours. You'll be able to log in fully once approved.
Just enter your email and password on the Login tab and click Sign In. Your session stays saved so you won't need to log in every time.
Type the email address you registered with into the email field.
This link appears below the Sign In button.
You'll receive a password reset email within a few minutes. Check your spam folder if you don't see it. Click the link in the email to set a new password.
Click Sign Out in the top-right corner. You'll be returned to the login screen.
Sessions are your credits — each class you attend uses one. Your balance is always visible in the top-right corner of the portal:
Contact Coach Shauna directly to purchase a session pack. Here are the available options:
How expiry works:
Where to see it: your expiry date is shown under your session count in the top-right corner of the portal, and as a card at the top of your Session History tab. Before your first class it reads "expires 90 days after your first class" (or whatever your pack's period is).
Open the Session History tab. It lists every purchase, every attended session, and every booking, cancellation and move on your account, with your balance after each change. See Section 6.
You cannot book a class when your session balance is 0. If you try to book and can't, check your balance first — it almost always means you need to purchase more sessions.
If you and a partner (spouse, family member, etc.) share a session pack, Coach Shauna can link your accounts so your balance comes from one shared pool. Here's what that looks like for you:
The portal works exactly the same whether you share a pool or not. You still book, cancel, and rate classes the same way. The only difference is the balance shown reflects your combined pool.
All PhitFreaks members must sign the liability waiver before participating in any class. If you haven't signed it yet, you'll see this warning banner at the top of your portal:
This takes you to the waiver form.
Fill in your information and submit.
The banner will disappear once your waiver is on file. This only needs to be done once.
The Class Schedule tab is your home base. Use the week navigation arrows to browse upcoming classes.
Each class shows:
Use the Previous Week / Next Week arrows to navigate.
Book This Class — a confirmation popup appears.
Click Confirm Booking to book just yourself, or check the box to also book your linked account holder at the same time (see below).
You'll receive a booking confirmation email automatically. Coach Shauna also gets notified.
Your booking now appears in the My Classes tab.
If you're already booked into a class, the button changes to ✓ Booked. You won't be charged twice — clicking it again will give you the option to cancel instead.
If your account is linked to a family member's (for example, a parent and child sharing a session pool), the booking popup will show a checkbox to also book that person at the same time.
Booking two people uses two sessions from the shared pool — one per person attending. If only 1 session remains, the checkbox will be blocked and a message will explain why. Each person who attends the class will have one session deducted when Coach Shauna confirms attendance after class.
When all spots are taken, the button shows Class Full and a + Join Waitlist button appears. If you join the waitlist and a spot opens up, you'll receive an automatic email notification. You can leave the waitlist at any time by clicking ⏳ On Waitlist.
The My Classes tab shows all your upcoming booked classes in one place — so you always know what's on your schedule.
Each card shows the date, day of the week, time, class duration, and class name. If you need to cancel, the ✕ Cancel button is right there (see Section 7 for the cancellation policy).
Your session balance is NOT deducted when you book — it's deducted after you attend the class and Coach Shauna confirms your attendance. So booking a class doesn't immediately reduce your count.
The Session History tab is the complete record of your account. If you ever wonder "how many sessions do I have, and why?" — this is where the answer lives. Nothing happens to your bookings or your balance without a line showing up here.
The Session History tab opens on your Session sheet: one row for every session you've bought, like a spreadsheet. Each row follows that one session from purchase to use:
| Column | What it shows |
|---|---|
| # / Package | The session number and the pack it came from, with the price per session |
| Purchased | The date the pack was bought ("Before tracking" for sessions you already had when tracking started) |
| Scheduled for | The class this session is booked for. "Moved 1×" means the booking was moved. |
| Attended | The class you attended with this session. This is the only thing that uses a session. |
| Cancelled | When a booking on this session was cancelled. The session stays yours. |
| Returned | When Coach Shauna gave this session back (e.g. you were checked in by mistake) |
| No-show | A class you were booked for but didn't attend. Your first no-show on each pack is free (marked "free", session kept). After that, a no-show uses a session (marked "session used"). |
| Expires | When an unused session expires |
| Status | Available (ready to book) · Booked (held for an upcoming class) · Awaiting attendance (class happened, Shauna hasn't confirmed yet) · Attended · Used by [name] (shared pools) · No-show — used · Expired |
At the top you'll see six numbers:
Tap ☰ Timeline to see every event on your account, newest first. Each line shows what happened, which class, when it happened, who did it (you or Coach Shauna), how it changed your balance, and your balance afterward:
A — means the event didn't change your balance. Only purchases, attended sessions, and adjustments by Coach Shauna ever change the number.
| Line | What happened | Balance |
|---|---|---|
| 💳 Purchased X sessions | Coach Shauna added a session pack to your account | +X |
| ✅ Attended — confirmed by Coach Shauna | You came to class and Shauna confirmed it | −1 |
| 📅 Booked | You booked a class (or someone booked you from a linked account — the line says so) | No change |
| ↩️ Cancelled booking | You cancelled a class 24+ hours ahead — shows how many hours' notice you gave | No change |
| 🔄 Moved to a different class | You moved your booking — shows the class you left and the class you moved to | No change |
| ➕ Added to class by Coach Shauna | Shauna booked you into a class | No change |
| 🚫 Booking cancelled by Coach Shauna | Shauna cancelled your booking — any note she added is shown (e.g. "Client texted to cancel"). You also get an email. | No change |
| 🔄 Moved by Coach Shauna | Shauna moved you to a different class (you also get an email) | No change |
| 🗓️ Class rescheduled by Coach Shauna | Shauna changed the date or time of a class you're booked in — you stay booked (you also get an email) | No change |
| ❌ Class cancelled by Coach Shauna | A class you were booked in was cancelled | No change |
| ⚠️ No-show — marked as not attended | You were booked but weren't checked in. This was your free no-show for that pack. | No change |
| ⚠️ No-show — 1 session used | A no-show after you'd already used that pack's free one. You also get an email. | −1 |
| ⌛ Sessions expired | Unused sessions from a pack passed their expiry date and were removed | −X |
| ✏️ Balance adjusted ±X | Shauna corrected your balance by hand — the reason is always shown (e.g. "Late cancellation charged" or "Complimentary session") | ±X |
| ✏️ Starting balance: X sessions | Sessions you already had before history tracking began, shown as "Before tracking began" | +X |
| 🔗 [Name] attended (shared pool) | Your linked partner attended and used a session from your shared pool | −1 |
| ↩️ Session returned by Coach Shauna | Shauna undid an attendance, for example you were checked in by mistake or removed from a class after check-in. The original "Attended" line is crossed out and marked "later reversed." | +1 |
| ⏳ Package expiry updated / set | Your package expiry date was set or changed. The line shows the old and new dates and why (e.g. "90 days from your first class on Oct 3"). | No change |
| ✏️ Purchase record corrected / removed | Shauna fixed a mistake on a purchase entry | Shown on the purchase line |
Use the buttons above the timeline to narrow it down:
Read the Balance column from the bottom of the list to the top. Each purchase adds, each attended session subtracts, and the number at the top always matches the session count in the top-right corner of your portal.
Purchases and attended sessions go all the way back to the start of your account. Booking, cancellation, and move tracking began in October 2026, so older bookings won't appear.
Take a screenshot of the line and email shauna@phitfreaks.com. Every line shows exactly when it happened and who made the change, so it's easy to sort out together.
You must cancel at least 24 hours before the class starts. If you try to cancel within 24 hours, the portal will block it and ask you to contact Coach Shauna directly. Out-of-policy cancellations may result in a session being deducted.
A confirmation prompt appears. Click OK to confirm.
If anyone is on the waitlist, they'll automatically be emailed that a spot opened up.
If you need to cancel within 24 hours due to an emergency, contact Coach Shauna directly by text or email. She'll cancel it from her side. You'll get an email, and it shows in your Session History as "Booking cancelled by Coach Shauna" along with any note she adds.
Cancelling never uses a session, and every cancellation is logged in your Session History with the date and how many hours' notice you gave. If a late cancellation is charged under the 24-hour policy, it appears as its own line, "Balance adjusted −1 · Late cancellation charged", so a charge is never hidden.
Changed your mind about a class time? No problem — you can move your booking to any other available class without losing a session. It's a straight swap with no penalty.
You must move at least 24 hours before the class starts. If you try within 24 hours, the portal will block the move and ask you to contact Coach Shauna directly.
Find the upcoming class you want to switch out of.
A move dialog appears listing all other available classes that still have open spots.
Only classes with available spots are shown — full classes won't appear.
Your original spot is released and you're added to the new class instantly.
You'll receive a confirmation email with the details of both classes. Coach Shauna also gets a notification so she's always in the loop.
Moving a class never deducts a session. Sessions are only counted when Coach Shauna confirms your attendance — the move just shifts which class you're attending.
If the class you want to move to is full, it won't appear in the dropdown. In that case, contact Coach Shauna to see if she can accommodate you.
Every move appears in your Session History showing the class you left and the class you moved to. If Coach Shauna moves you or changes the time of a class you're booked in, you'll get an email, and it shows there too.
Once a class ends, it appears in the My Classes tab under a "Rate Past Classes" section — same day, as soon as the class finish time passes. Classes from the last 30 days that you attended are listed here.
Scroll down below your upcoming classes to the "Rate Past Classes" section.
Stars light up as you hover.
A comment box appears below the stars — you can leave a written comment here if you'd like, or skip it.
Your star rating and any comment are saved. If you left a comment, Coach Shauna may choose to feature it on the PhitFreaks website (she reviews all comments before anything is published).
Made a mistake or want to update your rating? No problem — just go back to "Rate Past Classes", click a new star, update your comment if you want, and hit Submit Rating again. You'll see "Rated X/5 · tap a star to update" as a reminder.
Within 24 hours of a class ending, Coach Shauna's system will send you a friendly email reminding you to rate the class. Just a gentle nudge — no pressure! You can rate directly in the portal anytime.
Your ratings and comments help Coach Shauna understand what's working and what to adjust. Comments are also the best way for your experience to inspire others — they're only published with your words and your first name, and only after Shauna reviews and approves them. It takes less than a minute and makes a real difference.
The My Progress tab is your personal fitness record. Everything Coach Shauna tracks about your journey lives here.
At the top of My Progress you'll see the goal Coach Shauna has set for you — your north star for the current training period. If you want to update your goal, let Shauna know and she'll update it from her side.
PhitFreaks tracks your progress at four key milestones:
Each checkpoint shows your measurements at that date. Once you have two or more checkpoints, you'll see comparison charts showing how you've improved.
After each session, Coach Shauna logs notes about what you worked on, her observations, and focus areas for next time. You can read every note here — it's a complete training diary of your time with PhitFreaks.
Notes include: exercises performed, weights and reps, coaching observations, and your effort level (RPE 1–10).
Body measurements logged by Coach Shauna appear here in chronological order — waist, hips, chest, arms, thighs. Watching these numbers change over time is often more meaningful than the scale.
You can upload front and rear progress photos directly from the portal. These are private — only you and Coach Shauna can see them.
Select your photo(s) from your phone or computer.
Your photos are saved securely and appear in the gallery below with the upload date.
Take photos in the same location, lighting, and clothing each time for the most accurate comparison. Most people do these monthly or at each assessment checkpoint.
At the bottom of My Progress you'll find a full record of every session pack you've purchased — the number of sessions, the package type, the date, and the amount paid. It's your receipt log in one place.
For the full picture — purchases and every session used, with your running balance — open the 🧾 Session History tab. If something looks wrong there, take a screenshot of the line and contact Coach Shauna. She sees the same history and can verify and correct your balance from her side.
Two types of banners may appear at the top of your portal:
This is Shauna's way of sending important updates to all clients at once — class location changes, schedule updates, closures, motivational messages, and shoutouts. It disappears automatically after the set time.
This appears automatically when you have a class booked for the next day. It's a friendly reminder so you don't forget. Click ✕ to dismiss it.
Everything that changes your bookings is also recorded in your Session History, even if an email lands in spam.
Your account is waiting for Coach Shauna to approve it. This usually happens within 24 hours. If it's been longer, send Shauna a quick text to let her know.
Check your session balance in the top-right corner. If it shows 0, you need to purchase more sessions. Contact Coach Shauna to buy a pack and she'll add them to your account.
The portal will block late cancellations. Text or email Coach Shauna directly to let her know. She'll handle it from her side.
Open the 🧾 Session History tab. The cards at the top show total purchased and total attended, and the Sessions in / out filter lists every session added and used, with your balance after each one.
Sessions are deducted after Coach Shauna confirms attendance — not when you book. Once she does, an "Attended" line appears in your Session History. If you attended and there's no line after a day or two, reach out to Shauna.
Open Session History → Session sheet. Every session you've bought has its own row showing exactly what happened to it. If a row says Attended for a class you didn't take, or the same class appears twice, screenshot it and email Coach Shauna. She can return the session in one click.
Your next expiry date is shown under your session count and at the top of your Session History, and every open session on your Session sheet shows its own date. Each pack expires a set number of days after the first time one of its sessions is used: 8 sessions = 45 days, 12 = 60, 16 = 75, 24 = 90. If a date looks wrong, screenshot it and email Coach Shauna.
No. Each pack keeps its own expiry date. Your oldest sessions are always used first, so leftovers from an older pack get used before your new pack's clock even starts. Any that aren't used by their pack's expiry date are lost.
Yes. When Coach Shauna removes you from a class you were already checked in for, the session goes straight back to your balance. You'll see a "Session returned by Coach Shauna +1" line in your Session History and get an email.
You get one free no-show per pack: no session is used, and you'll get an email letting you know it was your free one. After that, each no-show on that pack uses a session. To avoid it, cancel at least 24 hours ahead in your portal. If you were actually there and were marked as a no-show, let Shauna know and she'll fix it and return the session.
These are sessions you already had before the Session History feature started. Coach Shauna records them once so your history adds up exactly to your current balance. It doesn't add or remove anything — it just documents your starting point.
Shauna sometimes cancels or moves a booking for you, for example when you text her to cancel within 24 hours, or a class time changes. You'll get an email each time, and the line in your history includes any note she added. These never use a session.
If someone cancels and a spot opens, you'll receive an automatic email notification. The spot is not held for you — you'll need to go back into the portal and book it.
The section appears same-day, once the class end time has passed. Make sure the class is fully over (not just started). Also, only classes from the last 30 days appear here, and the class must have been confirmed as attended by Coach Shauna — if she hasn't run attendance yet, it won't show up.
Try refreshing the page. If the error persists, let Coach Shauna know — there may be a technical issue she needs to address.
Assessment data is entered by Coach Shauna after your in-person assessment. If you've completed an assessment and don't see it, let her know and she'll add it.
Use the "Forgot your password?" link on the login screen to set a new password. To change your email address, contact Coach Shauna.
Yes. Your assessments, measurements, session notes, and progress photos are only visible to you and Coach Shauna. No other clients can see your data.
If something isn't working or you have a question not answered here, contact Coach Shauna directly. She's the best resource for anything related to your training, sessions, or account.